, you are guaranteed access to related documents for each lot number, such as certificates of analysis, quality, sterility or compliance, and advance notice of changes impacting products through our Product Change Notification (PCN) service. This quick and easy access to documentation is available to you as soon as your products ship, saving you both time and energy.Can you provide more details on change notifications?
Through the Fisher Scientific SureTRACE program, we guarantee you’ll receive advance notice of changes impacting products without limitation through our Product Change Notifications (PCN) service, which will alert you about:
- Product discontinuations
- Changes to the manufacturing site
- Any other changes that might impact the quality, form, fit or function of the product
How do I receive change notifications for SureTRACE products?
Once you have made your first purchase of a SureTRACE product through the Fisher Scientific website, you will be asked whether you want to receive change notifications. Simply select Yes to opt-in to this service for all your SureTRACE orders. At this time, you will also be asked to provide an email address. To enter multiple email addresses, separate each one with a comma and a space. If you select No, the system will not ask you for any further confirmation on future orders. Watch our SureTRACE video to find out more.
For customers who place their orders indirectly from our website using platforms such as Ariba and Coupa, i.e. punch out catalogs, once you have a SureTRACE product in your basket you will be asked whether you want to receive change notifications. Simply click the link to opt-in to this service for all your SureTRACE orders. At this time, you will be asked to provide an email address. To enter multiple email addresses, separate each one with a comma and a space. If you select cancel, you will be returned to the basket screen. Watch our SureTRACE video to find out more.
What should I do if I opt out of change notifications by mistake?
If you select No when asked if you want to receive change notifications during checkout, this message will not be displayed again and you will not receive change notifications. However, certificates for SureTRACE products will be automatically available as this service doesn’t require your enrollment. To modify your change notification preferences, please contact your local Customer Service Team.
For customers who place their orders indirectly from our website using platforms such as Ariba and Coupa, i.e. punch out catalogs, the opt-in message for change notifications will display every time a SureTRACE product is in your basket. However, if you experience any problems please contact your local Customer Service Team.
What should I do if I don’t want to receive change notifications right now but may need them in the future?
When you place your first order that includes a SureTRACE product through the Fisher Scientific website, you’ll be asked whether you want to receive change notifications. If you select No, you will not be asked again. If you change your mind, please contact your local Customer Service Team. If you believe you may require change notifications in the future, simply close the pop-up message without selecting Yes or No. The pop-up message will display the next time you order a SureTRACE product. Certificates for SureTRACE products will be automatically available as this service doesn’t require your enrollment.
For customers who place their orders indirectly from our website using platforms such as Ariba and Coupa, i.e. punch out catalogs, the opt-in message for change notifications will display every time a SureTRACE product is in your basket. However, if you experience any problems please contact your local Customer Service Team