Unity Lab Services™ Total Care Service Plan for Thermo Scientific Smart-Vue Remote Monitoring System

ULS TOTAL CARE SERVICE PLAN for Thermo Scientific Smart-Vue remote monitoring system
Continue comprehensive service support post factory warranty with faster response time and proactive maintenance through annual preventative maintenance visit (or event)

• 2 business day response time¹ for corrective maintenance. Includes Engineer labor, travel and factory-certified replacement parts required for corrective maintenance.
• One (1) scheduled Preventative Maintenance visit including a preventative maintenance kit (where applicable)
• Priority unlimited access to our OEM-trained Technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest digital remote support tools.
• Access to our on-line service knowledge base
• Corrective Maintenance Repair Guarantee for the duration of product warranty or 1 year whichever is longer²
• Instrument Software/ Firmware updates⁴ included as needed to support a preventative maintenance or corrective maintenance visit
• 10% discount on additional services including additional preventative maintenance visits, calibration and qualification services

Footnotes:

1. Response time available within 50 miles of the following cities: Atlanta, Austin, Baltimore, Boston, Buffalo, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Des Moines, El Paso, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Memphis, Miami, Milwaukee, Minneapolis/Saint Paul, Nashville, New York, Philadelphia, Phoenix, Pittsburgh, Portland, Raleigh, Richmond, Sacramento, Saint Louis, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, Tampa, Washington D.C.
2. As defined in the contract terms and conditions
3. Upgrades to new versions of software not included

**For complete system coverage, it is required that each Smart-Vue module, siren, and receiver be covered under the service plan.